Beyond Customer Service: Creating Customers for Life
Increase top-line sales with a Customer Loyalty Strategy that will create points of connection so your customers experience an emotional connection with you and feel valued. A satisfied customer is good, but a loyal customer is great. Understand the value of a loyal customer and measure your customer loyalty score so you can track your effectiveness.
Share your stories and learn from both exceptional and lack-luster customer experiences.
- Why is Customer Loyalty important?
- How do you measure Customer Loyalty?
- What is the experience you want to create to maintain Customer Loyalty?
Check back soon for dates, times and locations or Contact Laurie to learn more.
Sustainable Success Group Coaching
Sustainable Success group coaching is a great opportunity for individuals who have an interest in professional development and have more time than money to connect with other professionals, develop skills to support their goals and a system of accountability to keep them on track.
- What would it be like to worry less about time?
- Do you want to feel like you are making more progress?
- Are you ready to create consistent continuous improvement?
Investment: $1275 or 4 monthly installments of $375.
- Individual kick-off session to establish goal priorities
- 10 Group coaching sessions (available weekly)
- 2 Individual coaching sessions
- Tailored development process with audio
- Development of a personalized Action Plan
- Flexibility to attend when you want
- Ability to go at your own pace
- Self evaluations to help identify areas YOU want improvement
- Goal Achievement techniques
- Time Analysis to ensure activities are in alignment with your priorities
- And MUCH MORE!!!
Kick-off to be announced 1st Quarter in 2013. Check back soon for times and locations or contact Laurie to learn more.